SKY VIP GIFT - FREE MOVIE

[Oldbexleyboy]

I've succesfully ordered this free movie from the Sky store using a desktop pc. I requested the movie be sent to my Sky Q box, and confirmation was given on screen, however when I look for it in my sky store on the TV, I cant see the purchase ( Top Gun Maverick ) ? Any clues as to what I'm doing wrong please (  Sky Q box is listed as a compatible device as a way to watch the movie ) ? 

[mike+simmonds]

Morning @Oldbexleyboy 

On your Sky Q box- don't look in the Skystore part of the menu - have you looked in your menu under Recordings / purchases ? Should be there 

[Oldbexleyboy]

Hi, yes I looked under purchases in recordings as well, and its not there either ?

[caesarome]

Is your online Sky Store account linked to your Sky Q box ?

• Sign in at skystore.com/myaccount and go to 'My Sky TV'.
• Click on 'Link My Account'.
• Follow the instructions on the screen. You'll need your 12 digit Sky Account number or the account number of the bank you use to pay your Sky bill.
• Click 'confirm'

[mike+simmonds]

Hi @Oldbexleyboy 

If you log on to Skystore on a mobile device (say a phone or tablet) do you see the movie there and will it allow you to "send to box" from there ? That's worth a try 

if not then try a livechat (opens at 11am) to the Skystore team and see if they can fix it 

https://www.skystore.com/n/hcus/help/contact-us 

[TheKelpy]

Hi ,

 Have you looked in the recordings section under purchases?  If it's not there then perhaps it hasn't sent and maybe you need to try sending again. 
I hope that's of some help. 

[Oldbexleyboy]

Cant see 'My Sky TV'. on desktop ? Or am I looking on sty tv itself ?

[caesarome]

You need to do this online via this link:

https://www.skystore.com/n/aacc/my-account/account

Under MySky account there is a link on the right hand side

• Click on 'Link My Account'.
• Follow the instructions on the screen. You'll need your 12 digit Sky Account number or the account number of the bank you use to pay your Sky bill.
• Click 'confirm'

[Oldbexleyboy]

yes sent it from mobile device,  but stillcant see the movie on sky tv

Am in the queue with live chat

[caesarome]

Hopefully the live chat team can help you as you still haven't said if your account is linked or not ?

[Oldbexleyboy]

I dont see a 'Link My Account' ?  but it does say " View my Sky account"  on right side ?

When I " view my account"  on a different web page,  there's nothing on that page that says " link my account " ?

[caesarome]

In that case it is linked so hopefully the live chat team can sort this out for you.

[Oldbexleyboy]

Hopeless live chat service ! 

After waiting many hours in a queue since approx 12.30-1 pm, I was cut off as I wasnt at my desktop to see the reply  ! 

[mike+simmonds]

Not much consolation I know @Oldbexleyboy but a tactic I have used successfully before - if you are free tomorrow- is to log on at 10.55 am to get in the queue early. 

[Oldbexleyboy]

Finally got connected by  online live chattoday .  I'm told by sky store, that my sky store account has somehow not been created correctly, so wont link to my sky box. I had to purchase the film from sky tv store, and then get reimbursed on my billing account. Apparently I will need to recreate the sky store account with a different email address ( and I assume link it to my sky tv account ? )  if I want to redeem free  VIP movie gifts and watch on sky tv in the future.