Discussion topic: Renting a film

This message was authored by: Emma1967 · ‎16 May 2026

Rented a film , paid , but can't get it on the tv

This message was authored by: mikealanr · ‎16 May 2026

Hi @Emma1967

You will need to provide more information. Are you signed in to sky store on the TV? Did you rent it via the sky store app on the TV or online etc?

Have you tried the advice here: https://www.sky.com/help/articles/sky-store-top-help

And

https://www.sky.com/help/articles/sky-store-fixing-a-problem-glass

We are fellow customers here on the community so if this information doesn't help you will need to contact sky store support.

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: caesarome · ‎17 May 2026

@Emma1967

If you want to watch it on the TV you need to rent it via your TV so if you didn't do this thyen that is why you can not watch it as only Buy and Keep films can be rented online and watched via a TV.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Renting a film

Renting a film

All Replies

Re: Renting a film

Re: Renting a film

Was this discussion not helpful?

Search Sky Community

Start a new discussion