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Discussion topic: Rented movie

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This message was authored by: Kay142987

Message posted on ‎23 Jul 2023 08:25 PM

Rented movie

I rented the film Megan and it won't play. Why is this please? 

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Avatar for mike+simmonds
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This message was authored by: mike+simmonds

Message posted on ‎23 Jul 2023 08:36 PM

Re: Rented movie

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Hi @Kay142987 

 

Can you say a bit more about the circumstances?

 

when did you rent it ? Did it download ok ?

 

what are you experiencing? Any error message ? 


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This message was authored by: Kay142987

Message posted on ‎24 Jul 2023 09:41 AM

Re: Rented movie

Yes it's downloaded ok but when I press play it says the content can not be played on this device. 
thank you 

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This message was authored by: caesarome

Message posted on ‎24 Jul 2023 09:59 AM

Re: Rented movie

Posted by a Superuser, not a Sky employee. Find out more

@Kay142987 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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