Rented Films

[Colinnnnnnnn]

I rented 007 No time to die last night on Sky Q and today its gone, not even 24hrs yet, checked everywhere and it's not there, not happy whats happened sky ?

[caesarome]

We are customers here so you are not talking to Sky support.

You should have 48 hours to watch the film from when you started to view it so I would get in touch with Sky Store support, there is a live chat available:

https://www.skystore.com/help/contact-us

[mike+simmonds]

It occurs to me to ask @Colinnnnnnnn  - did you rent it on your Sky Q box or online / on the app ? 

If it was online / app then you can't send rentals to your Sky Q box 

[Colinnnnnnnn]

It was rented on the Sky Q box not an app.

Emailed Sky Support they are looking into it.

Thanks

[mike+simmonds]

Thanks for clarifying @Colinnnnnnnn 

Do post back to let us know what they say

I guess when within the 48 hours you had checked recordings / rentals and also looked in  recordings / manage / deleted