Discussion topic: Rented Films

This message was authored by: Colinnnnnnnn · ‎09 Jan 2022

I rented 007 No time to die last night on Sky Q and today its gone, not even 24hrs yet, checked everywhere and it's not there, not happy whats happened sky ?

This message was authored by: caesarome · ‎09 Jan 2022

We are customers here so you are not talking to Sky support.

You should have 48 hours to watch the film from when you started to view it so I would get in touch with Sky Store support, there is a live chat available:

https://www.skystore.com/help/contact-us

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This message was authored by: mike+simmonds · ‎09 Jan 2022

It occurs to me to ask @Colinnnnnnnn - did you rent it on your Sky Q box or online / on the app ?

If it was online / app then you can't send rentals to your Sky Q box

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: Colinnnnnnnn · ‎10 Jan 2022

It was rented on the Sky Q box not an app.

Emailed Sky Support they are looking into it.

Thanks

This message was authored by: mike+simmonds · ‎10 Jan 2022

Thanks for clarifying @Colinnnnnnnn

Do post back to let us know what they say

I guess when within the 48 hours you had checked recordings / rentals and also looked in recordings / manage / deleted

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

Discussion topic: Rented Films

Rented Films

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