Rental

[MattyMoo86]

Please can you add my rental back. I purchased this and planned to watch it tonight but it's missing. 

[MightyQuinn]

Hi @MattyMoo86   The normal condition for rentals, is you have 7 days to start watching it and only 48 hours once you start playing it. The playing 48 hours starts the moment you press play.

[MattyMoo86]

Thank you Don’t remember pressing play. If I call sky will they reinstate it? 

[mike+simmonds · Accepted solution]

Hi @MattyMoo86 

It is as @MightyQuinn has clarified. The 48 hour "to complete your viewing" window starts when you press play for the first time. 

We have heard of occasions where the Skystore support team have allowed a goodwill re rental of a movie in the circumstances you have faced. 

It does no harm to ask although the support team are not open again till 11am Thursday. 

Hope they are helpful if you manage to get through ok to a person (the chatbot can be a bit stubborn )

We are just customers like you so can't really do anything to assist further apart from offer a good contact link 

https://www.skystore.com/n/hcus/help/contact-us 

[MightyQuinn]

Hi @MattyMoo86   If you didn't press play, then you wouldn't have been charged.

[MattyMoo86]

Great 

thanks so much 

[MattyMoo86]

I must've pressed play. But I feel 48 hours is a bit tight. 
Least I know for next time.