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Discussion topic: Rent a

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This message was authored by: Liam223

Message posted on ‎10 Aug 2021 08:39 PM

Rent a

Rent a film in wrong format and won't let me play it anything I can do 

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This message was authored by: GD1

Message posted on ‎10 Aug 2021 08:57 PM - last edited: ‎10 Aug 2021 08:58 PM

Re: Rent a

Posted by a Superuser, not a Sky employee. Find out more

@Liam223  What format should you have rented, and what format did you rent?  

 

Actually this old thread has the answer for you https://helpforum.sky.com/t5/Sky-Store/Mis-purchased-rental/m-p/3168119/highlight/true#M9045

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Message posted on ‎10 Aug 2021 09:08 PM

Re: Rent a

Needs to be in hd but paid for uhd

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Message posted on ‎10 Aug 2021 09:10 PM

Re: Rent a

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@Liam223  Hopefully the link to a previous aged thread will help you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎10 Aug 2021 09:36 PM

Re: Rent a

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Hi @Liam223 

 

Just adding  to the good advice from @GD1 

 

after you have deleted the rental, and then gone to recordings / manage / deleted and "delete forever" - 

 

When you then re rent the HD version - you won't have been charged for the UHD version as you haven't started to play it. 


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