Removing a Sky Store purchase

[nolte]

So I am wondering is there a way to remove a film permanently from the purchases section of Sky Store

I know it makes no difference, but might just be good to clear away existence of it altogether.

[mike+simmonds · Accepted solution]

Hi @nolte 

I'm thinking back to a post a few years ago and I think I remember that the Skystore support team have the ability to do this if you can persuade them to do so. 

Can't do any harm to try - and if it can be done perhaps you could post back to confirm if possible or not. 

They will be open at 11am. 

It is tougher than it used to be to reach a person there but it can be done 

https://www.skystore.com/n/hcus/help/contact-us 

[nolte]

Unfortunately,  it does not seem possible

The reply i received is

• I'd like to let you know that, as this is a one-time buy-and-keep purchase, we're unable to make any changes or remove the item from the order once it has been placed. If you'd like to remove the item, I kindly request that you do so through the Sky Marketplace before completing your purchase. If you need any assistance with this, please let me know, and I'll be happy to help