This discussion topic has been answered Discussion topic: Registered Devices messed up
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Message posted on 08 Sep 2025 07:41 PM
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Following the recent update I've just gone into my Sky Store app on IPad to re-download some purchases only to be told that it isn't a registered device (I've used this iPad for 4 years).
Went onto MySky to see that my partner's iPad is registered 4 times.
What's happened???
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Message posted on 08 Sep 2025 08:20 PM
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Would appear to be a glitch not of your making @steely
Will it let you remove three of the iPads and add yours back as an addition for this month ?
If not you will just have to chat to the Skystore support team, explain what has happened and ask them to start you off with the two iPads and two empty slots. Hopefully you will get through to someone helpful but they aren't open till 11am tomorrow
Here is their link
https://www.skystore.com/n/hcus/help/contact-us
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
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Message posted on 08 Sep 2025 08:20 PM
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Would appear to be a glitch not of your making @steely
Will it let you remove three of the iPads and add yours back as an addition for this month ?
If not you will just have to chat to the Skystore support team, explain what has happened and ask them to start you off with the two iPads and two empty slots. Hopefully you will get through to someone helpful but they aren't open till 11am tomorrow
Here is their link
https://www.skystore.com/n/hcus/help/contact-us
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
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- Mark Topic as New
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