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This message was authored by: steely

Registered Devices messed up

Following the recent update I've just gone into my Sky Store app on IPad to re-download some purchases only to be told that it isn't a registered device (I've used this iPad for 4 years).

 

Went onto MySky to see that my partner's iPad is registered 4 times.

 

What's happened???


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This message was authored by: mike+simmonds Answer

Re: Registered Devices messed up

Posted by a Superuser, not a Sky employee. Find out more

Would appear to be a glitch not of your making @steely 

 

Will it let you remove three of the iPads and add yours back as an addition for this month ?

 

If not you will just have to chat to the Skystore support team, explain what has happened and ask them to start you off with the two iPads and two empty slots. Hopefully you will get through to someone helpful but they aren't open till 11am tomorrow 

 

Here is their link 

 

https://www.skystore.com/n/hcus/help/contact-us 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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This message was authored by: mike+simmonds Answer

Re: Registered Devices messed up

Posted by a Superuser, not a Sky employee. Find out more

Would appear to be a glitch not of your making @steely 

 

Will it let you remove three of the iPads and add yours back as an addition for this month ?

 

If not you will just have to chat to the Skystore support team, explain what has happened and ask them to start you off with the two iPads and two empty slots. Hopefully you will get through to someone helpful but they aren't open till 11am tomorrow 

 

Here is their link 

 

https://www.skystore.com/n/hcus/help/contact-us 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

Did this answer not help you?

Reply