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Discussion topic: Purchasing movies

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This message was authored by: Kerry893

Message posted on ‎14 Jan 2026 08:23 PM

Purchasing movies

I am struggling to purchase a movie

every time I try I do step 1 and 2 and 3 and nothing happens.

when I log into my account just the home page comes up 

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Avatar for mike+simmonds
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This message was authored by: mike+simmonds

Message posted on ‎14 Jan 2026 08:28 PM - last edited: ‎14 Jan 2026 08:29 PM

Re: Purchasing movies

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kerry893 

 

Could you say which Sky platform you are using (Sky Q, Skystore online etc) 

 

Also, say a bit more about what you mean when you say step 1, 2 and 3 

 

and are you buying or renting 


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This message was authored by: Kerry893

Message posted on ‎14 Jan 2026 08:34 PM

Re: Purchasing movies

image.jpg

 after I have logged into my account nothing happens 

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This message was authored by: Daniel0210

Message posted on ‎14 Jan 2026 08:36 PM

Re: Purchasing movies

Posted by a Superuser, not a Sky employee. Find out more

@Kerry893 

The unique code number on the image meant it was rejected. Feel free to fully block that bit out and resubmit. 


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This message was authored by: caesarome

Message posted on ‎14 Jan 2026 10:13 PM

Re: Purchasing movies

Posted by a Superuser, not a Sky employee. Find out more

@Kerry893 

Have you tried enterting the code here:

 

https://www.skystore.com/code

 

Then logging in with your Sky ID ?

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