Purchase movies and no subtiles restricted to hearing Disabilities

[dixydetorit]

Hi 

I find it it excluding people hard of hearing community to purchase any films especially  on the High price of new releases. I've noticed this on some of the purchase I have done that some of the spoken lines are so quite or mumbled or drowned by the background/music that  it's impossible to understand what been said. I have just watched Elvis and was finding it hard to hear to hear some conversation. As the actor was concentrating on holding his lips that lip reading was near on impossible.

So my niggle is for the fact that purchasing (even renting) Movies at full price with extras etc that the option to have subtitles avaliable should be within that price. In reality it would take near on 2 years or so before I would get that option when avaliable on cinema or even longer on just TV. 

I will say because of this I am reluctant to purchase from sky store as this simple option is not avaliable  and does restrict people with hearing disabilities.

Please get this sorted please on behalf  of the non hearing community!

[mike+simmonds]

Hi @dixydetorit 

So far as I recall - I read that Sky are looking to improve the accessibility of movies "sometime during 2022"

This is a matter that arises frequently on the forum and Sky are aware of it even if it seems like it's taking a long time to resolve 

Posts such as yours will remind Sky that this problem needs resolving 

[dixydetorit]

If its been mentioned before by others then they need to realise that this is an issue that is not accommodating those who have disabilities with hearing.  It is excluding the deaf communities.

And being brought to their attention  before then it needs to be resolved now not later as its unacceptable. Plain and simple its discrimination as they can put on audio description on but not get the subtiles on!

[dixydetorit]

This is a fob off answer as it was said in 2021 for 2021, 2020 for 2020 and with that amount of year is pure laziness and discrimination for being an on going issue!

[mike+simmonds]

Morning @dixydetorit 

You might be better directing your thoughts direct to Sky viewer relations by email at

viewerR@Sky.uk

If you get a reply it would be interesting if you could post back on here to let us know what they say. 

[dixydetorit]

Done that and was given the fob off answer where that it be later in the year like they have said for the past couple of years which is bad from a company providing a service.