Discussion topic: Purchase early issue

This message was authored by: Rolyh · ‎01 Apr 2025

We purchased The new Bridget Jones movie early

, làt night could not play movie even though it was on our list. Need help

This message was authored by: mike+simmonds · ‎01 Apr 2025

These Premiere movies usually have extra copy protection in their software. Are you by any chance playing the movie through a Scart cable ? Or using an old HDMI cable ?

I have heard of these causing problems.

in any event you are probably best trying a live chat with the Skystore support team when they open at 11am

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: caesarome · ‎01 Apr 2025

@Rolyh

When you say you couldn't play it what is happening ?

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This message was authored by: Rolyh · ‎01 Apr 2025

I had the film and bonus bit pictures and times but no button to download or play. They have since my original query resolved this morning

Discussion topic: Purchase early issue

Purchase early issue

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