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Discussion topic: Problem downloading purchases

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This message was authored by: Casper01

Message posted on ‎18 Sep 2026 08:42 AM

Problem downloading purchases

We can't see or retrieve the purchases on our sky Q box but we have internet connection according to the setting . 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎18 Sep 2026 10:27 AM

Re: Problem downloading purchases

Posted by a Superuser, not a Sky employee. Find out more

@Casper01 

Want is happening when you try to watch one of your purchases ?

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This message was authored by: Casper01

Message posted on ‎18 Sep 2026 10:38 AM

Re: Problem downloading purchases

When we go on to purchases it starts with the please wait and then it say you must be connected to the internet . When you go into settings it say we are connected. 

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This message was authored by: caesarome

Message posted on ‎18 Sep 2026 01:17 PM

Re: Problem downloading purchases

Posted by a Superuser, not a Sky employee. Find out more

@Casper01 

Have you tried a reboot of this device at the main ?

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