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Discussion topic: Preordered a movie and it won’t download

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This message was authored by: dumptymonster

Preordered a movie and it won’t download

I pre ordered a movie (Bullet) released today but it's not letting me download and live chat isn't working either. Any advice appreciated thanks

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This message was authored by: caesarome

Re: Preordered a movie and it won’t download

Posted by a Superuser, not a Sky employee. Find out more

If the film is now available to download then one possible option is to see if you can cancel the pre-order then ordering it. Go to the Sky Store section online here:

 

https://www.skystore.com/n/amyo/my-account/my-orders

 

If this link doesn't take you to it go to My Account > My Orders and select the cancel option against the film that was pre-ordered.

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