Pre Purchase NOT TURNED UP!!!!

[oldernotwiser]

Pre order Dispicable Me 4 weeks ago and it is out oday and I can BUY it online if I want BUT my pre-order is sta as pre-order and doing NOTHING!!

I can't even find how to cancel pre order so I can buy it today for grand kids to watch.

This happened before and you were meant to have fixed it????

So annoying

And this is wasting my time.

Sory it.

One angry VIP customer.

Gah!

[mike+simmonds · Accepted solution]

Hi @oldernotwiser 

Probably the best way to find out what's happening is with a livechat to the Skystore team who are open now. 

here is a good link 

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

@oldernotwiser 

You are not talking to Sky here as we are customers who help each other so you have a few options as you can either see if you cancel this yourself or you could use the live chat to speak to Sky Store support about this.

Go to the Sky Store section online here:

https://www.skystore.com/n/amyo/my-account/my-orders

If this link doesn't take you to it go to My Account > My Orders and select the cancel option against the film that was pre-ordered.

The live chat that is available until 7.30pm can be found here:

https://www.skystore.com/help/contact-us

[oldernotwiser]

Thanks BOTH.

It is down to SKY that the quickest way to get any help is the forum - when it should be them. You guys get the brunt of the frustration - sorry.

The online chat took a while to respond then went through every detail of my account security - one question ata time... the asked the problem depite it being covered at the start.

Outcome is the pre purchase order was cancelled.  

I had this same bother with pre purchase of Matilda - but forgot til I came on this. 

Won't pre order again.

Shocking FAIL SKY. 

btw - i have has SKY simce the late 80s - and have taken it with wheneever I have moved home - so I feel I can complain now and again.

Cheers

[mike+simmonds]

Thanks for confirming @oldernotwiser 

Glad you got it fixed. 

I'm not particularly convinced there is a real advantage to pre ordering. I don't recall any movies where the pre order price turned out to represent a saving. 

[oldernotwiser]

Thanks.

It wasn't a price thing - it was so I wouldn't forget and, it being school hols, so it would be there to view - so convenience I suppose. 

But agreed - won't be using that option again.

I wonder if its a SKY GLASS issue only?

Never happened when I had previous versions (Q and earlier models).

Bye for now - til next rant 😉

[caesarome]

I do t think it is a Sky Glass issue as I'm sure I have seen customers with the likes of Sky+ and Sky Q with the same issue in the past.