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Discussion topic: Ordered UHD in error

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This message was authored by Mullane1 This message was authored by: Mullane1

Ordered UHD in error

I ordered a rental of Conclave and selected UHD version which won't play on my TV as it is not UHD...how do I swap it out for HD version?


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Ordered UHD in error

Posted by a Superuser, not a Sky employee. Find out more

@Mullane1 

All you need to do is to delete the UHD version and delete it again from the deleted folder then you can rent the HD version. As you haven't started to play it then usually you shouldn't be charged for it but if you do see a charge you can use a live chat here to get in touch with Sky between 11am and 7.30pm Monday to Saturday:

 

https://www.skystore.com/help/contact-us

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Ordered UHD in error

Posted by a Superuser, not a Sky employee. Find out more

@Mullane1 

All you need to do is to delete the UHD version and delete it again from the deleted folder then you can rent the HD version. As you haven't started to play it then usually you shouldn't be charged for it but if you do see a charge you can use a live chat here to get in touch with Sky between 11am and 7.30pm Monday to Saturday:

 

https://www.skystore.com/help/contact-us

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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