New To Sky- Trying To Claim My Free Sky VIP Silver Movie.

[CoffeeLover40]

Hello, I am a new Sky Stream customer, and I have been told by Sky that I am also a Sky VIP Silver customer aswell.  Sky have sent me an email stating that I can claim a free HD and Keep DVD, however I have followed what Sky told me to do in the email, and yet all the movies they have put in the list are saying that I have to purchase them there is none saying £0.00. Is there something that I am doing wrong? Something that I am not doing? If there is someone who can help me I would be very grateful thank you.

[caesarome · Accepted solution]

So when logging into the Sky Store website here these films appear as not appearing as £0.00 ?

https://www.skystore.com/n/mvse/all-offers/sky-vip-welcome-gift

If they are not then you could contact the Sky Store team for help, they have a live chat that runs from 11am - 7.30pm each day if that helps:

https://www.skystore.com/n/hcus/help/contact-us

[CoffeeLover40]

Hello,

Thank you so much for your help, I will be making contact with Sky Store live chat and see if they will be able to help me.