New Account - Sky Store Devices Issue

[Kaislee]

Set up a brand new Sky Store account at 13:55 today on Chrome. Log into Sky Store app on Sky Glass & then purchased 3 movies. When I went to watch them, I'm met with Error 1100, I refresh the apps & restart the device. When going to ST App on Sky Glass it's telling me that there are already 4 devices active on the account (14:15). It said to remove a device & the Glass would be added to the account. Now I'm being met with the "you've reached your device limit".

Tried following the help section & just getting bounced around, tried dealing with the support chat AI which just seems to have the IQ of a dead rat. Rang through to the CS team, an hour call & waiting for a call back.

Anyone have any recommendations? Is this a common issue?

[caesarome]

@Kaislee 

I believe we can only add one device per calander month so that might be why are you are being hit with these issues.

Instead of calling for Sky Store only there is a live chat that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[Kaislee]

The only device that should be added to the account is the Sky Glass, possibly the Chrome browser that was used to set the account up. The account, at time of posting the thead, was ~20min old.

the CS Rep rang back & said that the tech team said this is an issue that they're aware of & that they're working on it & that the tech team will be in contact.

[caesarome]

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@Kaislee wrote:

the CS Rep rang back & said that the tech team said this is an issue that they're aware of & that they're working on it & that the tech team will be in contact.

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I wouldn't bet on that happening, so personally I would try the live chat.