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Discussion topic: Lost sky store purchases

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This message was authored by: Gef3

Message posted on ‎10 Jan 2026 09:40 PM

Lost sky store purchases

Long story short I moved house was unable to get satalite signal at new house so cancelled subscription and was told I would loose all my purchases now I've been told I can convert my account to sky store only to keep them numerous sky advisors never mentioned this at all my account ends in hours will I be able to convert it after tomorrow when subscription ends please?
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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎10 Jan 2026 09:48 PM - last edited: ‎10 Jan 2026 09:49 PM

Re: Lost sky store purchases

Posted by a Superuser, not a Sky employee. Find out more

@Gef3  You shouldn't need to convert anything to keep your Sky Store purchases, simply log in using your current Sky ID aon the Sky Store app or online.

 

Your account doesn't end, your subscriptions do.  

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: caesarome

Message posted on ‎10 Jan 2026 10:22 PM

Re: Lost sky store purchases

Posted by a Superuser, not a Sky employee. Find out more

@GD1 @Gef3 

Once you have left Sky you do need to get in touch with them to convery your account, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

 

Your should be fine doing this on Monday.

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This message was authored by: GD1

Message posted on ‎10 Jan 2026 10:29 PM

Re: Lost sky store purchases

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

@GD1 @Gef3 

Once you have left Sky you do need to get in touch with them to convery your account, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

 

Your should be fine doing this on Monday.

Everyday is a school day 🙂

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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