Issues with sky store purchases

[Mrslodge59]

I purchased the boxset of Supernatural but sometimes when we go to watch it it kicks back out of our recordings back to the home screen or won't load properly or it goes into a singular list rather than tabs for each season and only shows the episodes we've already watched as available. 

We use a sky q box and it does this on our main q box and the minis. 

Anyone any ideas? 

[caesarome]

Have you tried archiving the boxset then downloading them again to watch them, failing that when not using your box it might be worth rebooting it at the mains.