@Trenter
This could be the result of you having reached a spending limit on your account or it's set at zero pounds. Try getting in touch with the Sky Store team. They have a live chat you can use from 1100-1930 Monday to Saturday
https://www.skystore.com/help/contact-us
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NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
