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Discussion topic: Incorrect purchase made on Sky store
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This message was authored by: Donovan+Moses
Message posted on 10 Mar 2022 10:03 AM
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Incorrect purchase made on Sky store
I accidentally purchased the wrong version/format of the movie Sing2. I purchased the 4k version and its not allowing me to watch it. Can this please be reversed and refunded so that I can purchase the correct version of Sing2 please?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 10 Mar 2022 10:17 AM
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Re: Incorrect purchase made on Sky store
If this was a rented title then just delete it and make sure it is also deleted from the deleted folder then you should be able to purchase the correct version. You also wouldn't be charged for it as you didn't start to view it.
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