I was offered a free movie. Not showing in sky store

[Karen1609]

Hi. I was offered a free movie which I purchased. Firstly it showed the price rather than it showing as free and secondly it hasn't appeared in my sky store 

[mike+simmonds]

Hi @Karen1609 

There are a few things to look at here. Wgat were the circumstances of the "free" offer ? Did you have a code to enter ? (Don't post the code on here)

For a free movie you should only proceed if the price shows as £0. 

Also, can you clarify if you ordered the movie from your Sky box or online. 

if online - look in your online library and you should see an option to "send to box" 

if you can't see the movie at all - anywhere - please give us a few more details of the circumstances and we'll try to offer some suggestions.