Discussion topic: I purchased Harry Potter but there are no subtitles available, how can this be?

This message was authored by: Holly555 · ‎21 Apr 2023

I purchased Harry Potter via the sky store but there are no subtitles available, I think this is so disappointing Sky. My poor daughter who has hearing problems relies on subtitles, she was unable to enjoy the film. Is there any way they can be added Sky?

This message was authored by: mike+simmonds · ‎21 Apr 2023

Hi @Holly555

Missing subtitles has sadly been a feature of Sky store movies since the platform first started (pardon the pun)

We often hear that work is being done toward resolving this - but progress is very slow.

If the movies are no good to you without subtitles - you might try to persuade Skystore to refund you (opens tomorrow at 11am)

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: Holly555 · ‎21 Apr 2023

Ok, thank you for reply.

Discussion topic: I purchased Harry Potter but there are no subtitles available, how can this be?

I purchased Harry Potter but there are no subtitles available, how can this be?

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Re: I purchased Harry Potter but there are no subtitles available, how can this be?

Re: I purchased Harry Potter but there are no subtitles available, how can this be?

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