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Discussion topic: I can't get any of my purchased films to play

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This message was authored by Supertr00per This message was authored by: Supertr00per

I can't get any of my purchased films to play

I have a number of purchased films showing in my library but none of them will play.

I select the film, enter the pin and all that displays is a blue screen with 'more like this' menu at the bottom.

 

My original Q box was replaced and I was told that any purchases would still be available. 

 

Is there a process required to access them again on the new box other than registering on skystore.com?

 

 

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This message was authored by Laing1 This message was authored by: Laing1

Re: I can't get any of my purchased films to play

Posted by a Superuser, not a Sky employee. Find out more

@Supertr00per wrote:

I have a number of purchased films showing in my library but none of them will play.

I select the film, enter the pin and all that displays is a blue screen with 'more like this' menu at the bottom.

 

My original Q box was replaced and I was told that any purchases would still be available. 

 

Is there a process required to access them again on the new box other than registering on skystore.com?

 

 


@Supertr00per you could log into the Sky store app goto my library and try sending them to your box again 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Supertr00per
Topic Author
This message was authored by Supertr00per This message was authored by: Supertr00per

Re: I can't get any of my purchased films to play

Ive never registered with skystore; is it a separate site requiring new account etc?

This message was authored by Laing1 This message was authored by: Laing1

Re: I can't get any of my purchased films to play

Posted by a Superuser, not a Sky employee. Find out more

@Supertr00per wrote:

Ive never registered with skystore; is it a separate site requiring new account etc?


@Supertr00per  Sky store is where you can buy the latest films etc from Sky online ie https://www.skystore.com/ I log in with the same details as i do to get on the forum but I cannot remember if i created the same login or it was always the same login 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Supertr00per
Topic Author
This message was authored by Supertr00per This message was authored by: Supertr00per

Re: I can't get any of my purchased films to play

@Laing1

Many thanks for the reply, I'll give it a go x

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