I can't get any of my purchased films to play

[Supertr00per]

I have a number of purchased films showing in my library but none of them will play.

I select the film, enter the pin and all that displays is a blue screen with 'more like this' menu at the bottom.

My original Q box was replaced and I was told that any purchases would still be available. 

Is there a process required to access them again on the new box other than registering on skystore.com?

[Laing1]

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@Supertr00per wrote:

I have a number of purchased films showing in my library but none of them will play.

I select the film, enter the pin and all that displays is a blue screen with 'more like this' menu at the bottom.

My original Q box was replaced and I was told that any purchases would still be available. 

Is there a process required to access them again on the new box other than registering on skystore.com?

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@Supertr00per you could log into the Sky store app goto my library and try sending them to your box again 

[Supertr00per]

Ive never registered with skystore; is it a separate site requiring new account etc?

[Laing1]

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@Supertr00per wrote:

Ive never registered with skystore; is it a separate site requiring new account etc?

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@Supertr00per  Sky store is where you can buy the latest films etc from Sky online ie https://www.skystore.com/ I log in with the same details as i do to get on the forum but I cannot remember if i created the same login or it was always the same login 

[Supertr00per]

@Laing1

Many thanks for the reply, I'll give it a go x