I can’t download sing

[Shawshank+1]

I can't download sing to my box says I'm not enabled for purchase's 

[caesarome]

@Shawshank+1 

Even though this film is free you will have to contact the Sky Store support team so this can fix this for you. Live Chat starts at 11am tomorrow if you want to use this:

https://www.skystore.com/help/contact-us

[Frann]

I've had to get it though the sky store website is it says I'm not eligible to make purchases on my account. I was told this is because of a technical error going from glass back to Q

[Shawshank+1]

Rang sky they apologized and sorted it out but did try to get me to buy other products which I politely refused