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Discussion topic: Hi, my son has tented a movie in uhd. We don't have uhd so we can't watch it. Is there any

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Message posted on ‎13 May 2024 07:22 PM

Hi, my son has tented a movie in uhd. We don't have uhd so we can't watch it. Is there any

My son had rented a movie in uhd but we can't watch is. Is there anyway we can cancel this (and not get charged!) And buy the sd
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎13 May 2024 07:29 PM

Re: Hi, my son has tented a movie in uhd. We don't have uhd so we can't watch it. Is there any

Posted by a Superuser, not a Sky employee. Find out more

@Sarah216 

If you haven't pressed play (or haven't been able to because of the format you've chosen) you shouldn't be charged.


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Message posted on ‎13 May 2024 07:36 PM

Re: Hi, my son has tented a movie in uhd. We don't have uhd so we can't watch it. Is there any

Posted by a Superuser, not a Sky employee. Find out more

What you need to do @Sarah216 is to delete the rental and make sure it is deleted from the deleted folder. Now you can rent it again in HD.

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