28 Apr 2023 05:15 PM
TCMYDM9HSNDW got this code to get a free movie for being a platinum member but ended up paying for it the movie was matilda the musical
28 Apr 2023 05:22 PM
Posted by a Superuser, not a Sky employee. Find out moreDid you enter the code online and then place the order for the film online as well or did you do it via your Sky box ?
28 Apr 2023 05:26 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @liverpool69
With these codes - as well as applying the code online / on the Skystore app - you also have to complete the purchase online - not on your Sky box.
can I ask where you did the purchase ?
whichever - you are probably best talking though options now with the Skystore team.
they are open until 7.30pm tonight
https://www.skystore.com/n/hcus/help/contact-us
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox