Film rent john wick 2

[Tron141]

Hello. I ordered John Wick 2 from sky £3.49 as am going to watch JW 4 at the cinema and havent watched any of them. Even though i understand now you have to watch within 48 hours...sadly things came up i was t expecting meaning i started it but didnt finish it. 
i fully realise the terms and conditions etc and you have done no wrong....i came to finish it today and its gone. It is my fault. Since i have been a loyal sky payer since before the prem league football ie before 1992, and am a sky vip etc i believe :)).  Anything you can do for me pretty please? I watch it the film but not pay another £3.49?  Can you help pls??

[caesarome]

We are customers here only @Tron141 so 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us