Film purchase

[Mark299]

Purchased a film on sky store and cant locate it in sky purchases. Have checked sky store in line and have downloaded it on my ipad but still cant see it on sky box. Have also tried to send to sky box and it still has not appeared. Also gone back to sky store and it will only allow me to purchase again. How do i get it down loaded in my sky box? 

[oldfella]

---

@Mark299 wrote:

Purchased a film on sky store and cant locate it in sky purchases. Have checked sky store in line and have downloaded it on my ipad but still cant see it on sky box. Have also tried to send to sky box and it still has not appeared. Also gone back to sky store and it will only allow me to purchase again. How do i get it down loaded in my sky box? 

---

Hi @Mark299 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[caesarome]

---

@Mark299 wrote:

How do i get it down loaded in my sky box? 

---

@Mark299 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us