Film no picture

[prkdan]

I have downloaded the Tom and Jerry film on my multi room box which feeds other rooms in the house. 

I can view the film on the TV where the multi room box is but when try to watch in any other room it just plays a blank picture with sound of the film. 

I have never had a issue like this before and other films downloaded work fine in all rooms. 

I have spoke to sky and they have no idea, we have deleted and unplugged everthink and still no resolve. 

Any comments would be appreciated. 

[Mark39]

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@prkdan wrote:

I have downloaded the Tom and Jerry film on my multi room box which feeds other rooms in the house. 

I can view the film on the TV where the multi room box is but when try to watch in any other room it just plays a blank picture with sound of the film.

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Sky+ Multiscreen boxes are standalone, so can you clarify how it connects to the other rooms in your home?

[prkdan]

its fed back to a splitter for the other TVs which then goes to each room. 

Has worked fine like this for years with all downloads.  

[caesarome]

You are the second member to post about an issue with this film:

https://helpforum.sky.com/t5/Sky-Store/Downloaded-Tom-and-Jerry-but-only-have-sound-no-pictures/td-p...

Is yours also the SD version as I would like we suggested to the other member and that is to get in touch with Sky Store support to let them know about this:

https://www.skystore.com/help/contact-us

[Kenny-J]

As this film is a Premier film, there is added security built in, you can only watch this via a HDMI cable compatible TV, if for example you have HD+ box with RF connections and try and play of a 2nd TV the film will play with sound but no picture, a message will be displayed that it can only be viewed via a HDMI connection. If your main TV is only connected by scart the same message will be displayed.

Kenny