Extra charges on bill

[Soph8901]

Hi my latest bill has extra charges for 2 films that we watched over Christmas but I have over £60 sky store credit so why wouldn't it have used this? Thanks 

[Mark39]

If you selected tthe films to rent via your Sky box, the price is added to your Sky account, not your Sky Store account.

Edited to add Sky help information: https://www.sky.com/help/articles/about-buy-and-keep-rentals

[caesarome]

@Soph8901 

Store credit can only be used online so is there where you used it because if you selected the films via your Sky box then the credit will not have been used hence the charges.

[Soph8901]

Thanks I ordered using my sky box, never mind. Thanks for your help 🙂 

[caesarome]

@Soph8901 

As you are not the first to do this (and probably will not be the last either) then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us