18 Nov 2023 03:02 PM - last edited: 18 Nov 2023 04:07 PMPosted by a Superuser, not a Sky employee. Find out more
if it's a regular type of voucher you can redeem it here, bottom left within this link once you have signed in. Hope that works for you
edit : click on the three horizontal stripes first (if they appear)
18 Nov 2023 08:19 PMPosted by a Superuser, not a Sky employee. Find out more
Try this link when you are logged in - enter the code then press the redeem button:
18 Nov 2023 08:45 PMPosted by a Superuser, not a Sky employee. Find out more
Apologies @ktcmoc1 if I didn't explain it well
@caesarome has replied with a better link than mine- but what I had intended is that after you click the three lines, on the bottom left of the page you should see "redeem
clicking on that will give you a space to enter your code.
18 Nov 2023 08:58 PM
Thank you both
I have no code I clicked on it originally the numbers came up on link but then after that not sure where tge link was
When I go to the 3 Dots there is nothing coming up to say redeem and on my sky acct it just says this where the link originally was
18 Nov 2023 09:13 PMPosted by a Superuser, not a Sky employee. Find out more
The links we've sent you won't help without you having a code @ktcmoc1
Using this link , are you ok to try a livechat with the Skystore team from 11am Monday onwards
explain to them what's going on and hopefully they will find a solution for you.
18 Nov 2023 10:32 PMPosted by a Superuser, not a Sky employee. Find out more
What does the email say you have to do to redeem it as usually the link I posted should be where you enter it.
Are you able to show us the email but blank out the code, your name and email address ?
18 Nov 2023 11:09 PM
Didn't explain very well sorry looking at original message
The link was receive on my billing on My Sky when you go into bill for this month and what your paying for it was at the bottom of the page it wasn't sent as an email it was rather strange
When I clicked on it it bought up 4 set of numbers for a link to redeem and then I wasn't sure what happened next ibthought it had downloaded or something but when i looked on downloads it wasn't there
It was rather odd it wasn't sent as an email?
I've tried at copy but I'm not great on IT!
Its showing as
ONE OFF PAYMENTS
I was sent an email voucher via my sky I clicked on it some numbers came up but have no idea how to redeem its not on my email or download?
18 Nov 2023 11:55 PMPosted by a Superuser, not a Sky employee. Find out more
Thanks for the extra clarification. Could this voucher be anything to do with an incentive you were given by Sky for taking out a new product with them ?
Does anything like that ring a bell ?
If it's that sort of voucher - it may be a Tesco voucher that you print off and spend at Tesco
19 Nov 2023 09:57 AMPosted by a Superuser, not a Sky employee. Find out more
Its showing as
ONE OFF PAYMENTS
Are you sure that you shouldn't be using this at Tesco.com and not on the Sky Store site ?
19 Nov 2023 10:55 AM
I've sort of given up now
I've obs messed the link up
Sky sent me a tesco voucher as they deleted my acct by mistake when I phoned and asked for any offers and had no sky for a few days I have a glass tv!
Thank you for you help
There's nothing on my acct no of how to use the voucher and whatever I pressed on has disappeared
19 Nov 2023 11:05 AMPosted by a Superuser, not a Sky employee. Find out more
Thanks for clarifying @ktcmoc1
Other than phoning Sky and asking for a replacement- my thought is that if you're not an IT person (no shame in that ) you could ask a tech experienced trusted friend / family member to look at the email and my guess is that this is something they might resolve for you
19 Nov 2023 12:10 PMPosted by a Superuser, not a Sky employee. Find out more
Sky sent me a tesco voucher
If it is a Tesco voucher then it has to be used a Tesco I would suggest as stated earlier.