This discussion topic has been answered Discussion topic: Paid to buy and keep not letting me re watch movie
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 19 Nov 2023 09:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Hi, I recently purchased Barbie the movie at £13,99 to buy and keep, But now I cant re watch it 2 weeks later so its as if I rented not bought. I definetly puchased though but when I click on Barbie movie it asks for payment. Has this happened to anyone else?.
Best Answers
Message posted on 19 Nov 2023 10:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
When you purchased it you would have been sent an email so does that show as Rented or Buy and Keep ?
If you login here you can see your purchases so does it show here:
https://www.skystore.com/n/mlbm/my-library/my-movies
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 19 Nov 2023 10:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
When you purchased it you would have been sent an email so does that show as Rented or Buy and Keep ?
If you login here you can see your purchases so does it show here:
https://www.skystore.com/n/mlbm/my-library/my-movies
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 19 Nov 2023 11:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Paid to buy and keep not letting me re watch movie
Hi @fergusandme
Did you buy a specific version (special edition / bonus edition ) of Barbie ?
Have you tried to view the exact version again ?
if you log on to Skystore on a phone or tablet - do you see Barbie there in your library with an option to "send to box". (I'm assuming here you are on Sky Q )
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 19 Nov 2023 01:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Paid to buy and keep not letting me re watch movie
Hi @mike+simmonds thanks so much for your help. Yes thats exactly what the issue is. I've logged into Sky store before and I can see all my purchases in there!...including Barbie. Wonderful. Thank you.
Message posted on 19 Nov 2023 01:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Paid to buy and keep not letting me re watch movie
Glad that fixed it @fergusandme
Although I wouldn't have thought Barbie was a. movie "for me" - we saw it at the Cinema and it was good fun 🙂
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page