Dune Rental

[SherlockH55]

Has anyone else had problems with renting Dune 2021. We rented it on the 26th, started watching after it had fully downloaded and it the screen is black. The sound is functioning as normal but the screen remains black. 

No other rentals have been affected in the same way and they worked as normal.

We even deleted it completely and redownloaded and its exactly the same. I wonder if this is an issue with the movie itself on Sky. We've rebooted the Sky box and tried that and the movie is still black. 

We are waiting for Sky to get back to us but I wanted to check if anyone else has the same issue? 

[mike+simmonds]

Hi @SherlockH55 

What you are experiencing is that Dune is a Premiere rental and the security for these is "enhanced"

This means it needs to be on a TV connected directly by an HDMI cable - am I right in guessing that your set up is different ?

If your setup is not suitable for Premiere rentals then I would livechat the Skystore team and for a refund 

https://www.skystore.com/n/hlch/help/contact-us/live-chat 

[SherlockH55]

@mike+simmonds thank you for responding. I will contact Sky. This is our first time renting a Premier movie, I was not aware of the enhanced security.