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Discussion topic: Downloaded in UHD by accident

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Jo261976
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Downloaded in UHD by accident

‎14 Jun 2024 09:03 PM

How can I change a purchase of an UHD film to standard HD? 

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oldfella
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Re: Downloaded in UHD by accident

‎14 Jun 2024 09:10 PM

Posted by a Superuser, not a Sky employee. Find out more
@Jo261976 wrote:

How can I change a purchase of an UHD film to standard HD? 

Hi @Jo261976 

Provided you haven't watched it in any way you will not be charged.

You can delete it and download the correct format

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Jo261976
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Re: Downloaded in UHD by accident

‎14 Jun 2024 09:18 PM

Thank you we have sorted it 🙂 

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