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Discussion topic: Downloaded Meg 2 in uhd by mistake wanted to download in hd instead but now won't let me

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This message was authored by: James031181

Message posted on ‎20 Sep 2023 09:23 AM

Downloaded Meg 2 in uhd by mistake wanted to download in hd instead but now won't let me

Downloaded Meg 2 in uhd by mistake wanted to download it in hd instead. But now won't let me and has charged me for something I can not watch 

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Avatar for SlenderRobert
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This message was authored by: SlenderRobert

Message posted on ‎20 Sep 2023 09:45 AM

Re: Downloaded Meg 2 in uhd by mistake wanted to download in hd instead but now won't let me

@James031181 wrote:

Downloaded Meg 2 in uhd by mistake wanted to download it in hd instead. But now won't let me and has charged me for something I can not watch 

Log on to Sky Store on the website and contact them directly. They'll usually be able to refund you then you can download the HD version instead. 

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This message was authored by: caesarome

Message posted on ‎20 Sep 2023 10:25 AM

Re: Downloaded Meg 2 in uhd by mistake wanted to download in hd instead but now won't let me

Posted by a Superuser, not a Sky employee. Find out more
@James031181 wrote:

and has charged me for something I can not watch 

Usually you wouldn't be charged if you haven't started to view it but if you have there is a live chat here that opens at 11am that you can use to contact Sky about it:

 

https://www.skystore.com/help/contact-us

 

 

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