This discussion topic has been answered Discussion topic: Charged on sky store for something I did not purchase.
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Message posted on 27 Oct 2022 10:43 AM
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I have just received my latest bill and noticed there is a charge for a movie on the sky store which I did not purchase. I asked my partner if she had purchased this movie and she also said no. The movie also does not show in our purchases section on the sky q box and nobody else other than us two knows the PIN number to make any purchases. Is there any way of this being removed and refunded?
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Message posted on 27 Oct 2022 10:54 AM - last edited: 27 Oct 2022 10:55 AM
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@TLHusbands wrote:
I have just received my latest bill and noticed there is a charge for a movie on the sky store which I did not purchase. I asked my partner if she had purchased this movie and she also said no. The movie also does not show in our purchases section on the sky q box and nobody else other than us two knows the PIN number to make any purchases. Is there any way of this being removed and refunded?
Hi @TLHusbands
Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home
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Message posted on 27 Oct 2022 10:54 AM - last edited: 27 Oct 2022 10:55 AM
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@TLHusbands wrote:
I have just received my latest bill and noticed there is a charge for a movie on the sky store which I did not purchase. I asked my partner if she had purchased this movie and she also said no. The movie also does not show in our purchases section on the sky q box and nobody else other than us two knows the PIN number to make any purchases. Is there any way of this being removed and refunded?
Hi @TLHusbands
Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home
Message posted on 27 Oct 2022 11:48 AM
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Re: Charged on sky store for something I did not purchase.
I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:
https://www.skystore.com/help/contact-us
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 27 Oct 2022 12:21 PM
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Re: Charged on sky store for something I did not purchase.
Hi @TLHusbands
There is also a live chat direct with the Skystore team which is open till 7.30 tonight
https://www.skystore.com/n/hcus/help/contact-us
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
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