Charged on sky store for something I did not purchase.

[TLHusbands]

I have just received my latest bill and noticed there is a charge for a movie on the sky store which I did not purchase. I asked my partner if she had purchased this movie and she also said no. The movie also does not show in our purchases section on the sky q box and nobody else other than us two knows the PIN number to make any purchases. Is there any way of this being removed and refunded? 

[oldfella · Accepted solution]

@TLHusbands wrote:

I have just received my latest bill and noticed there is a charge for a movie on the sky store which I did not purchase. I asked my partner if she had purchased this movie and she also said no. The movie also does not show in our purchases section on the sky q box and nobody else other than us two knows the PIN number to make any purchases. Is there any way of this being removed and refunded? 

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Hi @TLHusbands 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[caesarome]

@TLHusbands 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

[mike+simmonds]

Hi @TLHusbands 

There is also a live chat direct with the Skystore team which is open till 7.30 tonight 

https://www.skystore.com/n/hcus/help/contact-us