Cannot watch pre ordered Wicked. Any ideas?

[Iairwilson]

I have preordered wicked bonus edition and can seem to play it today. Any ideas!

? I've had an error code 1100. 

[mike+simmonds]

Over the last few months @Iairwilson I've noticed a few customers reporting problems with pre orders. 

the best way to resolve these seems to be a livechat with the Skystore team

I have seen a typical solution to be getting a refund on the pre order and starting again. 

here is a link - hope you get it resolved 

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome · Accepted solution]

@Iairwilson 

What they will do is to cancel the pre-order which should then allow you to order it. I'm not sure you are charged if it still shows as a pre-order but if for any reason you have been charged then they should refund you.