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Discussion topic: Cancel download

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This message was authored by Zoe27 This message was authored by: Zoe27

Cancel download

My son downloaded Barbie on a format we cannot work ... he then downloaded the extra Barbie ... which we don't need 

 

we need both cancelling please and the right one purchasing 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Cancel download

Posted by a Superuser, not a Sky employee. Find out more

If both of these were downloaded in the UHD format then just delete them and again from the deleted section and then download in the correct HD format. You shouldn't be charged for the UHD ones if you didn't start to view them but if you want to double check you use the live chat to the Sky Store team tomorrow from 11am onwards and that will be found here:

 

https://www.skystore.com/help/contact-us

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Cancel download

Posted by a Superuser, not a Sky employee. Find out more

Hi @Zoe27   That is not something your fellow customers can do for you. Note if you don't start watching a rented programme, you will not be charged.

https://www.skystore.com/n/hcus/help/contact-us

Zoe27
Topic Author
This message was authored by Zoe27 This message was authored by: Zoe27

Re: Cancel download

Thank you ... tbh I didn't have a clue who I was messaging ha 

This message was authored by caesarome This message was authored by: caesarome Answer

Re: Cancel download

Posted by a Superuser, not a Sky employee. Find out more

If both of these were downloaded in the UHD format then just delete them and again from the deleted section and then download in the correct HD format. You shouldn't be charged for the UHD ones if you didn't start to view them but if you want to double check you use the live chat to the Sky Store team tomorrow from 11am onwards and that will be found here:

 

https://www.skystore.com/help/contact-us

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Zoe27
Topic Author
This message was authored by Zoe27 This message was authored by: Zoe27

Re: Cancel download

Thank you v much 

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