Taken from here:
https://helpforum.sky.com/t5/Sky-TV/Error-Codes-on-Sky-Q-and-Glass/ba-p/4017045
This occurs when signing into Sky Store. The issue stems from method of payment. For Glass customers you need to pay for Sky Store purchases via a credit or debit card. It is not possible to take Sky Store payments from the Glass direct debit.
1. If you cannot add card details on Sky Store due to the error message, the fix for this is that the Sky Store customer service team need to clear out any details stored in your My Payment Packet eWallet. The eWallet dates back to the days of the Sky Player.
2. Once the eWallet is cleared, the option to add payment details appears on www.skystore.com.
3. Once payment details are added Sky Store works on both Glass and the Pucks.
Sky has a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
