Can't login to Sky Store

[Zoegeezer]

Thanks so much! It worked!

[Chrisb186bby]

So glad i could help somebody

[YorkshireTea85]

Great spot!

This helped me with the exact same problem. To clarify to anyone else with the same issue it is in the "Sky ID" area of "Amy Details". We signed up to Sky Stream and the last name had not been set on the Sky ID. All sorted.

[AP0627]

Worked a treat! Thank you! 

Just to clarify I edited my sky id name. Even though it looked ok I edited it and you can see that the first and last name are in the same box. 

[Ascot]

Thanks.  This worked for me.  It was in my Sky id that the surname was missing.