Can't login to Sky Store

[Zoegeezer]

Thanks so much! It worked!

[Chrisb186bby]

So glad i could help somebody

[YorkshireTea85]

Great spot!

This helped me with the exact same problem. To clarify to anyone else with the same issue it is in the "Sky ID" area of "Amy Details". We signed up to Sky Stream and the last name had not been set on the Sky ID. All sorted.