Can’t access Skystore

[James352]

When I try logging into Skystore (to claim free film download), I log into Skystore using email and password which works. I'm then asked for my last name. When I enter that and hit confirm it says 'unexpected error'

any ideas please? 

thanks

[caesarome · Accepted solution]

@James352 

Make sure your title (Mr, Mrs etc..) and surname is filled in here:

https://www.sky.com/mydetails

[James352]

Tried that and still unexpected error- thanks for trying to help though

[Ella35]

Hi, I am having the same issue.  I checked my details are correct as suggested which they are but still get the same issue

[James352]

Thanks Ella - at least we know we're not doing it wrong then. Hopefully someone can help? James

[Ella35]

Aah- I've realised it is the details in the Sky ID which need to be set with a title and surname not just the general details, I've done this and it works now.  Thanks caesarome for your help. 

[James352]

Brilliant Ella - that works for me too now. Thanks for your help.