Buy and keep credit limit reached

[happyout]

how long did it take after they re-set your credit limit?  we have just had this done but it hasnt worked yet 

[Jessicake]

Hi, it was ok within a few hours 

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@happyout wrote:

how long did it take after they re-set your credit limit?  we have just had this done but it hasnt worked yet 

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[Weejohn1975]

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@Jessicake wrote:

Tried to buy and keep the greatest showman today and was told my credit limit was reached. My bill is paid upto date and there are no films on this month's bill so how can I have reached my limit? Can I do anything to resolve the problem?

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[caesarome]

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@Dazzasky wrote:

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Unfortunately this is not something the community can help with, you will need to contact Sky directly and they will be able to sort it out for you. 
https://www.skystore.com/n/hcus/contact-us

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[SantaChuff]

Just spoken to their 'phone service (eventually!) and they seemed to be aware of the SERIOUS problems after their latest system update. It's  VERY DIFFICULT to find a 'phone number as they seem to have made them delibertely awkward to find!

However, he was trying to transfer me to anyone but him, and, by magic, the 'phone cut off.

No cure ever, I suppose, but it's them losing the money for purchases, not us!!!!!!!!!!!!!

[caesarome]

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@SantaChuff wrote:

 It's  VERY DIFFICULT to find a 'phone number as they seem to have made them delibertely awkward to find!

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The phone number to Sky Store is clearly shown in the link in the post above yours and that link cn be found by clicking on help at the bottom of the sky store webpage.

[Superheroes]

Why I am are had my credit limits on sky store buy and kerp

[caesarome]

@Superheroes 

You need to contact Sky about this, you can do this a few ways as you can see here:

https://www.skystore.com/help/contact-us