Buy and Keep

[Angery+Dave]

Unreal, I have been with Sky for 4 years. 

I have bought around 50 films from Sky Stores "buy and keep".

I had to relocate for work and had to cancel Sky. 

They have now taken away all the films I have bought and say I have to buy them again as I am not a customer. But I can go back to the same site and buy the same films and keep them.!!!! How is this not daylight robbery?!!  

I can log into to Sky Store and Sky Go and my online sky account but they say i don't have an active number so they cannot add these films back on?! They're a tech company surely this would be an easy fix? 

Has anyone else had this problem?

I am truly thinking of taking legal action here for misleading me in "buying and keeping" as the title suggests. As you cannot keep them. 

[caesarome]

I'm not sure if it is possible now you have cancelled but did you ask them about changing your account to a Sky Store only one as this would allow you to access your purchases on devices like tablets, computers etc

[Angery+Dave]

They said i could when i cancelled it, but now they're saying I am not allowed to view them, I have to buy them again. ON SKY STORE

[mike+simmonds]

The usual process as @caesarome mentions is for you to ask Sky -( on closure of your TV account ) to convert your account to Skystore only 

Then you can log in to your Skystore account and view your movies on a tablet / LG TV etc 

you say that 

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@Angery+Dave wrote:

They said i could when i cancelled it

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in my opinion - the key question is - 

Did they say they were changing your account to Skystore only (at the time of closure) ?

If so then in your position I would be complaining again to Sky.