Any update on issue with sky store on LG TV?

[Lindsayoh]

It appears others are also having the issue of the black screen after attempting to launch sky store.  Has there been any update on a fix for this ?  Have tried hard resets, reinstalling the app no software updates.  Don't really want to watch movies on my iPhone 

[LJB-C]

Hi there @Lindsayoh, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Gymreject]

I have had the same issue so cannot to not watch movies I have purchased via Sky store app on my LG tv. The cast function does not work via sky store app from my iPhone, other streaming appz work fine with casting to LG tv.

[Lindsayoh]

So frustrating I'm waiting for someone from sky to message me have had no response as yet, have been in touch with LG - very quick to respond but couldn't help as the problem is obviously the sky app as everything else works perfectly 

[_Claire]

Hi @Lindsayoh I can see we sent over a chat link to you yesterday but sadly we've not received a private message from you as yet. Are you able to see the the colourful bubble to start the conversation?

[Lindsayoh]

Hi no I can't see anything 

[_Claire]

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Ellers]

Yes I would like to know this too as although I can get Sky Store on my phone I really want to watch my films on a big screen. Would be great to find out when this issue will be sorted.

Thank you 

[Lindsayoh]

Sky won't give any indication of when it will be fixed you get the same generic response when you ask them very annoying 

[Ellers]

Yes and I've noticed a few people posted about this last year!!!  So frustrating as really want to watch a film this afternoon that I've purchased but can't access 

[Lindsayoh]

Also they will only private message you about it and give you the exact same response I don't see anything posted by sky about it publically I also contacted sky store over a week ago and they didn't respond it's really poor 

[Andyzeg]

Here is the reply I recieved a couple of week ago. My LG TV is only 2 years old, fully up to date...but suddenly the Sky Store App stopped working (black screen).

I see that yourself, and others from even last year have the same issue.

Sorry Sky Store...but so much for being a "priority issue" for you. I'm guessing an update from either Sky or LG caused the issue?

Why not try an actual LG TV yourselves, roll back updates, see whay's caused it...and get it sorted.

Reply below :-

• At the moment, there is a known live issue affecting the My Sky Store app on certain LG TVs, where the app launches to the Sky Store logo and then goes to a black, unresponsive screen. Our technical team is already aware of this issue and is actively working with LG to resolve it as a priority.

  I understand how disappointing this is, especially when everything else on the TV is working fine and you’d prefer to watch your purchased content on the big screen. Please rest assured that this isn’t an issue caused by your TV settings or network, and there’s nothing further you need to do on your side right now.

  In the meantime, you can continue to access your Sky Store purchases on supported devices such as your mobile phone, tablet, or other compatible platforms. Once the fix is released, the app should resume working normally on your LG TV without requiring reinstallation.

[Lindsayoh]

Thank you yes that's the exact response I received word for word 

[Andyzeg]

I just sent them this. It's getting annoying now. They're just kicking the can down the street.

Reply below :-

Sorry Sky Store...but so much for being a "priority issue" for you. I'm guessing an update from either Sky or LG caused the issue?

Why not try an actual LG TV yourselves, roll back updates, see what's caused it...and get it sorted?

I see more and more Sky customers with the very same problem...without any progress reports so we know what's going on.

Personally, I suspect it is NOT a priority for you and it's being ignored, or put on the back burner. This is very frustrating as my 2 year old TV, with all its updates, was working perfectly up until mid April. Now I can't watch my purchased films...if it's not resolved, how about issuing me a refund on the films, so I can re-purchase them on a different platform...one that works?

I await your reply.

[Lindsayoh]

I hope they reply to you they never responded to me