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Message posted on ‎24 Apr 2021 09:43 PM

AUDIO NO VISUAL

We have just bought Godzilla, we have only audio no visual. this has never happened before any thoughts?

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Message posted on ‎24 Apr 2021 10:09 PM

Re: AUDIO NO VISUAL

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When viewing it via a Sky+ box it has to be watched on the box and not via another television that is connected to the box by something like a TV link or Magic Eye.

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This message was authored by: caesarome Answer

Message posted on ‎24 Apr 2021 10:09 PM

Re: AUDIO NO VISUAL

Posted by a Superuser, not a Sky employee. Find out more

When viewing it via a Sky+ box it has to be watched on the box and not via another television that is connected to the box by something like a TV link or Magic Eye.

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Message posted on ‎24 Apr 2021 10:43 PM

Re: AUDIO NO VISUAL

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Hi @sarah232323 

 

It's as @caesarome says. 

The reason why you are experiencing this when you normally don't - is because the Premier Rentals have an extra layer of copy protection built in. 


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Message posted on ‎25 Apr 2021 06:48 PM

Re: AUDIO NO VISUAL

so how do i get around this do you know? 

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Message posted on ‎25 Apr 2021 07:44 PM

Re: AUDIO NO VISUAL

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You need to watch it via your Sky+ box only and not via a second tv which is connected via the TV link cable.

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Message posted on ‎25 Apr 2021 07:57 PM

Re: AUDIO NO VISUAL

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I also read @sarah232323 that on these Premier rentals if you are watching on your main Sky + box, it needs to be connected to your TV by HDMI rather than by SCART


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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