@TOMMYBALL1958
You'll need to log a fault with Sky to have the hardware replaced: note that under the terms of the Q contract they can charge you for damage to a loaned item.
2. You are responsible for keeping loaned equipment in good condition and using it properly. Whilst Sky or another company in the Sky group of companies remains the owner, you agree to:
(a) Not misuse, neglect or damage the loaned equipment;
(b) Not tamper with or disassemble the loaned equipment or remove or obscure any labels or markings on the loaned equipment;
(c) Follow our reasonable instructions regarding the location and placement of loaned equipment;
(d) Allow us or SHS or SSSL to make alternations to or replace the loaned equipment if reasonably required. SHS may need reasonable access to your home to do this or we may need you to follow our reasonable instructions;
(e) Keep the loaned equipment in your home and under your control (for example, you may not sell or lend it to anyone or use it as security for a loan);
(f) Not dispose of the loaned equipment unless expressly authorised to do so by Sky;
(g) Take proper care at all times to prevent the loss or theft of the loaned equipment (we recommend you insure loaned equipment against loss, theft or damage for the full replacement value); and
(h) Allow us SHS or SSSL to update the software in the loaned equipment by sending signals to it. You must not tamper with the software in the loaned equipment or allow anyone else to do so.
3. We or another company in the Sky group of companies will repair or replace the loaned equipment at no cost to you if it becomes faulty unless:
(a) You are responsible for the fault in which case charges for engineer servicing may apply; or
(b) We have requested that you return the loaned equipment to us and you have not done so in time.
You will be responsible for faults to loaned equipment caused by:
(a) Misuse or neglect of, or accidental or deliberate damage to the loaned equipment;
(b) Your failure to follow our reasonable instructions regarding the loaned equipment;
(c) Equipment which you own which has not been supplied by us;
(d) Tampering or disassembling the loaned equipment or the Sky dish without our consent; and/or
(e) You doing anything else which is likely to cause damage to the loaned equipment, unless this is done at our request or on our instruction.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
